Your Data, Our Responsibility

S5Games' Privacy Policy — your data is completely secure

We believe data protection is not just a legal obligation — it is our commitment to every member. At s5games, your information is never sold to third parties.

SSL Encryption
256-Bit Protection
Data Is Never Sold
No Third Parties
Your Control
Right to Erasure
Completely Confidential
Financial Information Is Masked

How We Protect Your Information

S5games's 6 Core Data Protection Principles That Apply to Every Member

Minimal Data Collection

We only collect what is genuinely necessary to provide our services. We never ask for personal information beyond what is required.

Encryption & Security

All your data is protected with 256-bit SSL encryption. Payment details are never stored on our servers.

Control Over Your Access

If you ever want to view, correct, or delete your stored data, simply contact our support team.

No Third-Party Sharing

Your information is never sold or shared with advertisers or third parties. That is our firm policy.

Retained for a Specified Period

Your data is not retained beyond what is necessary. After an account is closed, data is deleted within the designated timeframe.

Freedom to Opt Out of Marketing

You can unsubscribe from promotional emails or SMS at any time. That is your right.

Introduction

This Privacy Policy applies to all S5Games services and platforms. By using S5Games, you consent to the terms outlined in this policy.

S5Games takes your privacy seriously. We understand that sharing personal information online requires a great deal of trust, and we are committed to handling your data with full responsibility.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over that information. The policy is written in plain, easy-to-understand language so you always know where you stand.

Subject Description
Company S5Games (s5games.ws)
Applicable Services Website, mobile app, and all gaming services
Last Updated January 2026
Contact Support@s5games.ws
Data Retention Period While account is active + 3 years

What Information We Collect

S5Games only collects the information necessary to deliver our services properly and keep your account secure.

Information collected during registration

  • Full name & date of birth (for age verification)
  • Mobile Number (Bangladesh)
  • Email address (optional but recommended)
  • Password (stored in encrypted form — never visible to anyone)

Information collected during KYC verification

  • Copy of National ID or passport
  • Proof of Current Address (if required)
  • Selfie or photo of your face (for identity verification)

Automatically Collected Information

  • IP address and device type
  • Browser type & language settings
  • Login timestamps and session details
  • Log of pages visited

Transaction Information

  • Deposit & withdrawal amounts and timestamps
  • Payment method type used (not the full card number)
  • Betting History & Gaming Records

We never store full bank account numbers or complete card details. All payments are processed directly through secure channels via the payment gateway.

How Your Information Is Used

Collected information is used for the purposes listed below. Each purpose is explained separately.

Service Delivery & Operations

Your name, mobile number, and basic details are used to create and manage your account. Betting history is saved to ensure winnings are paid out accurately.

Security & Fraud Prevention

IP addresses and device information are used to detect multiple accounts or fraudulent activity. This is in place to protect all legitimate players.

Legal Compliance

Anti-Money Laundering (AML) and Know Your Customer (KYC) are legal requirements. We are legally obligated to provide certain information to regulatory authorities upon request.

Contact & Support

Your mobile number or email is used for important account notifications, password resets, and support communications.

Service Improvement

Overall usage patterns are analyzed to improve the platform. No individual user can be identified from this analysis.

Data Sharing Policy

S5Games strictly limits data sharing. Below is a clear breakdown of when and with whom your information may be shared.

Your data is never sold or transferred to advertisers, data brokers, or marketing agencies. This is a core principle at S5Games.

When Information May Be Shared

  • Payment Processing: bKash, Nagad, and other payment gateways receive only the minimum information needed to process a transaction.
  • Legal Obligation: We are legally required to disclose information in response to a valid court order or official government request.
  • Fraud Investigation: Regulatory authorities may be notified if money laundering or serious fraud is suspected.
  • Technology Partners: Technology providers essential to platform operations receive limited data under strict confidentiality agreements.

A strict Non-Disclosure Agreement (NDA) is in place with every third party. They are not permitted to share your information with anyone else without s5games's explicit consent.

Cookie Policy

The S5Games website uses cookies to help enhance your browsing experience.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions, security Until end of session
Preference Cookies Remembering Language & Interface Preferences 1 Year
Analytics Cookies Page usage statistics 6 months

Cookies can be disabled through your browser settings, though doing so may affect the functionality of certain features.

Security Measures

S5Games uses industry-leading security measures to protect your data.

  • TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall & DDoS Protection: Advanced security measures are active at the server level.
  • Password Hashing: Your password is hashed using the bcrypt algorithm — it cannot be read by anyone.
  • Regular Security Audits: Third-party experts conduct regular system audits.
  • Restricted Access: Staff may only access specific data when required for their work.

100% security on the internet cannot be guaranteed. That's why you should stay vigilant — use a strong password and never share your login credentials with anyone.

Your Rights

As an s5games member, you have the following rights over your personal information. Contact support at any time to exercise any of these rights.

Right to Access

You have the right to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

After your account is closed, you may request that your data be deleted.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time — just let us know.

Right to Access

You may request a copy of the information we hold about you.

Right to Restrict Processing

You may request that your data not be used for specific purposes.

To exercise any of your rights, Help Centeror contact us at support@s5games.wsto email us. We aim to respond within 72 hours.

Minor Protection

S5Games strictly enforces an 18+ policy. No one under the age of 18 is permitted to register or use our services.

If we become aware of any account belonging to a minor, it is immediately suspended and all transactions are cancelled. Parents or guardians may contact us to report suspicious activity.

Privacy Policy Changes

S5games may update this Privacy Policy when necessary. For significant changes, members will be notified in advance via mobile number or email.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. The date of the latest update will always be noted on this page.

If you object to any changes, you may request to close your account — any remaining balance will be refunded.

Frequently Asked Questions

Two frequently asked questions from players

After logging in to S5Games Match Odds This section shows live scores and real-time odds updates for all ongoing matches.

How to View Live Scores:
Match Odds Page: All live matches across every sport, all in one place.
Sports Betting Section: Scores update automatically during live betting.
Mobile App: Keeping push notifications enabled lets you receive goal or wicket updates instantly.

Scores for cricket, football, and other popular sports are generally updated within 30 seconds. If you experience any issues, Help Centerto let us know.

After a win, the time it takes for winnings to be credited to your S5Games account depends on when the match result is confirmed.

Credit to Account:
• Live Betting: within 5–15 minutes of the match ending.
• Pre-Match Betting: typically 15–30 minutes after the official result is announced.
• Casino & slots games: nearly instant.

Withdrawal Timeframe:
• bKash / Nagad: typically 15 minutes to 2 hours.
• Bank Transfer: up to 24 hours.
• Your first withdrawal may take slightly longer if KYC verification has not been completed.

Requests made between 12:00 AM and 6:00 AM may experience minor delays due to payment gateway processing. For any issues, Help Centerto get in touch.
Safe & Trusted Platform

Your Information Is Secure — Join Now

Every piece of your information on S5Games is protected with the highest level of security. Register with confidence and enjoy safe gaming.

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